// Support
Help Center
Search for answers, follow the setup guide, or reach a real person. We respond to every message.
Search for answers, follow the setup guide, or reach a real person. We respond to every message.
Every drop runs the same five-step pipeline automatically. Here is what happens from the moment you drop a file.
ArtDrop runs a two-pass analysis — it identifies subject, composition, color palette, mood, and dominant forms. This structural data drives everything that comes next.
~30 secondsTitle, product description, SEO meta, and alt text are written from the analysis data — not from a generic template. The Voice Trainer ensures everything sounds like you.
~20 secondsYour original file is uploaded to your private Backblaze B2 bucket. A signed URL is generated and handed off to each print provider so they can pull print-ready files on demand.
15 seconds – 3 minutes depending on file sizeArtDrop creates one product for every active template you have configured — poster, canvas, phone case, tote, whatever you set up. Each is created at every connected print provider simultaneously.
~1–2 minutesAll products are published to Shopify with the generated copy, SEO tags, alt text, pricing, and the correct collections. A typical drop covering 5 templates across 2 providers results in 10 live products.
~30 secondsReady to set up? Read the full setup guide →
The most common cause is scope. Your Shopify custom app needs read and write access on Products, Collections, Files, and Metafields. Read-only tokens will pass the format check but fail when ArtDrop tries to publish.
Go to your Shopify Admin → Apps → Develop apps → your app → Configuration → Admin API access scopes. Make sure all four scopes are set to Read and write, then regenerate the token and paste the new one into ArtDrop.
If it still fails, check that the Store URL is your .myshopify.com domain (not your custom domain), formatted as your-store.myshopify.com with no https:// prefix.
Large TIFs over 500MB can take several minutes on slower connections — this is expected. ArtDrop will retry automatically up to three times before marking the drop as failed.
If uploads consistently fail, check your Backblaze B2 credentials. The Key ID and Application Key are separate fields — a common mistake is pasting the Key ID into both. Re-enter both from your Backblaze App Keys page.
Also confirm your B2 bucket is set to Private, not Public. ArtDrop generates signed URLs for provider access, which only works on private buckets.
This happens when the Publish step completes but the product lands in Draft status instead of Active. Check Settings → Store in ArtDrop and confirm "Publish status" is set to Active.
If you are using Gelato's native Shopify integration alongside ArtDrop, there may be a conflict. ArtDrop manages its own product records — disable the Gelato Shopify app connection and let ArtDrop handle publishing.
Open Settings → Voice & Identity and use the Voice Trainer. Drop an image, read the generated copy, then tell ArtDrop what's wrong in plain English — "too formal," "make it shorter," "stop using the word ethereal." It extracts concrete rules and applies them to every future drop.
Two or three training rounds usually lock in a voice that is consistently on-brand. You can also manually edit any description before publishing using the Edit button in the drop review panel.
Your license covers 2 machines. If you've hit that limit, email support@getartdrop.com with your order number and the name of the machine you want to deactivate. We'll release the seat within one business day.
If you replaced a machine and the old one is no longer accessible, include that in your email — we can deactivate the old machine remotely without needing access to it.
Pricing is set per template in Settings → Templates. The "Retail price" field is what gets pushed to Shopify. If it's blank or 0, Shopify will receive a zero-dollar price.
ArtDrop does not automatically apply a margin over the print provider's base cost — you set the retail price manually per product type. This is intentional: margins vary widely by artwork and channel.
Go to Settings → AI. Paste your Anthropic key (starts with sk-ant-) into the API Key field and click Validate. The key is stored locally on your machine — it is never sent to ArtDrop's servers.
Get your key at console.anthropic.com/settings/keys. A new account comes with free credits to start.
Every screen in ArtDrop has a built-in assistant. Open ArtDrop and press Shift ? to get context-aware help for whatever you are looking at — setup steps, error codes, template configuration, all of it.
We respond to every message. If the guides above do not cover your issue, reach out directly.
Best for detailed questions, license issues, or anything that needs a written record. We respond within one business day, usually faster.
support@getartdrop.com →For urgent issues or if you just prefer talking it through. Leave a voicemail if no answer and we will call back the same business day.
(833) 278-5002 →The full reference — every setting, every API key, every option explained. If something is broken, start here first.
Troubleshooting guide →