Follow your drops and resolve problems

Follow each artwork in Customer activity and find the next step when a product needs attention.

Before you begin

  • Keep the artwork name and destination handy when checking a message.

How it works

Customer activity follows your artwork through product creation. Open the finished product from its progress messages. If a step needs attention, use the message to check the relevant connection or product before trying again.

Live Log. Follow each artwork and read messages about products that need attention.
ArtDrop Live Log card with route-specific INFO lines for one accepted drop, from ingestion to analysis to dedup.

Steps

  1. Find the artwork

    Open Drop Zone and find the artwork and destination under Customer activity.

  2. Check a product that needs attention

    Open the print provider or storefront named in the message. If a product already exists, inspect it before uploading the artwork again.

  3. Retry a pending synchronization

    In Needs Attention, use Retry Sync to check a pending storefront sync again. It rechecks that one sync; it does not restart the whole drop.

  4. Copy details for support

    Use Copy Activity for customer progress messages. If support asks for diagnostic details, open Recent technical activity and choose Copy or Download. Include the artwork name, destination, and what you expected.

Expected result

You can see where your artwork reached and take the appropriate next step if a connection or product needs attention.

Good to know

  • Accepted and scheduled mean the artwork is waiting to be processed. Products appear in your store after processing and publication finish.
  • Retry Sync checks the named storefront synchronization again. It leaves the rest of the drop as it is.
  • Dismiss removes a pending synchronization from Needs Attention. The product stays in its provider or storefront, where you can review or edit it.
  • Before repeating an upload, check the named provider and storefront for an existing product to avoid creating duplicates.
  • Customer activity keeps readable milestones for your drops. Recent technical activity keeps the newest 500 diagnostic lines for troubleshooting.

Troubleshooting

  • Reload ArtDrop to restore retained Customer activity, even after processing has stopped. If no completion appears, check the product in its provider and store, then share the relevant activity with support.

How to undo or clean up

Edit or remove existing products in the service where they were created.