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Manage billing, export data, or delete an account

Use the correct billing owner, distinguish settings backup from account export, and understand the external boundary before deletion.

Availability
Live
Last verified
Runtime anchor
ab084f79c5ed3fc6a28f07c64b29920944a0e5db
Certification anchor
db23559179dc3c67be8a1ab16a0f07323b9820f7
Evidence note
Account UI and deletion/export contracts were production-browser and integration verified. Production deletion and a real billing cancellation were intentionally not performed.

What this does

Use the correct billing owner, distinguish settings backup from account export, and understand the external boundary before deletion.

Before you begin

  • Identify whether billing is direct Stripe, Shopify Billing, or a Mac lifetime license.
  • Download any records you need and inspect active external products, orders, files, and authorizations.

What changes outside ArtDrop

Manage billing opens Stripe or Shopify. Download my data is read-only and credential-redacted. Permanently delete your account removes ArtDrop-held data and cannot be undone; it does not cancel billing or delete external products, orders, files, or authorization.

ArtDrop account settings with subscription management and secret-redacted configuration backup controls
Billing and configuration backup. Billing links stay separate from configuration backup; exported backups omit credentials and restoring one can change account settings.
ArtDrop account page with data export and deletion controls
Privacy and account data. Export and permanent deletion are separate actions, with external-service limits stated before deletion.

Steps

  1. Manage billing first

    Direct Web customers use Manage billing on Stripe. Shopify-billed customers manage the subscription in Shopify. Cancel or change the correct billing rail before account deletion.

  2. Choose the right export

    Use /settings → Download my settings JSON for a portable secret-redacted Copy and Data configuration. Use /account → Download my data for the broader ArtDrop-held account export.

  3. Clean external services

    Remove unwanted products/files in Shopify, providers, or storage; revoke authorizations in those services; preserve order records required for your business.

  4. Delete only when ready

    Open /account, choose Permanently delete your account, read the boundary, type DELETE, and confirm. Runtime cleanup can continue briefly after the response.

Expected result

Billing is managed by its actual owner, exports download without credential values, or the account becomes inaccessible after confirmed deletion.

Limits and non-goals

  • Legally or security-required records can remain under pseudonymous or hashed identifiers.
  • This guide does not expand the current refund policy or promise a support response time; consult the current Terms and contact support.

Troubleshooting

  • If the billing button opens the wrong rail, stop and contact support before deleting anything.
  • If export fails, retry once without changing account state, then save the exact error.

How to undo or clean up

Account deletion is not reversible in ArtDrop. External records and billing require separate action in their owning services.